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Refund Policy


In order to be considered for a refund, the participant and/or parent/guardian must put the request in writing via email or fax on the day they would like to withdraw from a program. Please be aware checks can take a minimum of 3 weeks to be processed and will be mailed to the address we have on file.

Due to the processing time and expense associated with program refunds, there will be a $5 handling charge per program, per person which will be deducted from the program refund.

The Recreation Department will grant refunds by check for programs and activities under the following conditions:

1. When there is a conflict between the schedule of a program and the participant, and the participant has not attended any class whatsoever; a full refund can be obtained from the department, except in the case of a contractual program or it causes the department to cancel the program or comes at the expense of the Town of Kennebunk. This refund request must be made no later than the start of the programs second class at which time Guideline 4 will be in effect.

2. Should the participant have any injury or sickness that prevents him/her from completing the program, he/she will be entitled to a full refund if he/she has not attended any sessions, or a pro-rated refund based upon the number of sessions that will not be attended, except in the case of a contractual program.

3. When the participant attends the first day of the program and realizes he/she is not interested or can not afford, for example, additional costs of clothing, equipment, etc., then a full refund will be given, except in the case of a contractual program or it causes the department to cancel the program or comes at the expense of the Town of Kennebunk.

4. No refund will be given after the start of the second program's class, except for Guideline 2.

5. Contractual Program Refund Policy: Contractual programs are programs where a verbal or written contract has been made by this department with an individual or business to run the program. Refunds will be granted to contractual programs only in the event that the issuing of this refund does not come at the expense of the Town of Kennebunk. All refunds must be requested at least 3 working days prior to the program start date. A refund will not be granted if the department has already issued the program payment to the contracted business, or the issuing of the refund puts the program under the minimum number of participants needed to run the contracted program. In the event of a one-day program, a refund request must be made a minimum of one business day, excluding weekends and holidays, prior to the start of the program.

6. Summer Day Refund Policy: In order to be considered for a refund, the parent/guardian must put the request in writing via email or fax on the day they would like to withdraw from the program. Once the request has been received, a meeting with the Recreation Director will need to be scheduled in order to determine if a refund is possible.

7. Teen X-Treme Refund Policy: In order to be considered for a refund, the parent/guardian must put the request in writing via email or fax on the day they would like to withdraw from the program. Once the request has been received, a meeting with the Recreation Director will need to be scheduled in order to determine if a refund is possible.

8. Pee Wee Explorer Refund Policy: In order to be considered for a refund, the parent/guardian must put the request in writing via email or fax on the day they would like to withdraw from the program. Once the request has been received, a meeting with the Recreation Director will need to be scheduled in order to determine if a refund is possible.

9. Beyond Tots Adventure Club & Just For Kids Club Refund Policy: *A $50 fee will be deducted from refund per child if cancelled before the program starts. After the start date a two week notice is required of all participants before leaving or making a schedule change prior to the end of the program. Each time a schedule change is made, a $10 change fee per change occurrence, per participant will be charged.